Turning complex workflows into seamless experiences
I help organizations streamline operations and enhance user experiences through strategic product management, specializing in complex workflow systems and government modernization projects.
Expertise in translating operational requirements into technical specifications that drive efficiency and user satisfaction.
Proven track record optimizing ServiceNow and Salesforce implementations for complex organizational needs.
Creating intuitive information structures that make complex data accessible and actionable for all stakeholders.
Skilled at designing role-based access control frameworks that balance security with usability.
A selection of my most impactful work in operational improvement and workflow optimization
Led the implementation of ServiceNow across 5 departments, reducing process cycle time by 40% and improving operational efficiency.
View Case Study
Implemented Salesforce solution for a government agency that increased case resolution by 50% and reduced security incidents by 60%.
View Case Study
Redesigned information architecture for a healthcare provider, improving data accessibility and reducing training time for new staff by 35%.
View Case StudyA comprehensive overview of my expertise in product management and operational systems
What stakeholders and clients say about working with me
The workflow optimization project led by Ken Dean transformed our operations. His ability to understand complex requirements and translate them into effective technical solutions was impressive. We saw a 40% reduction in process time within three months of implementation.
Working with Ken on our ServiceNow implementation was a game-changer. His strategic approach to information architecture and RBAC design created a system that's both secure and user-friendly. User adoption exceeded our expectations by 25%.
The product roadmap developed for our government agency modernization project was exceptional. Clear milestones, realistic timelines, and thoughtful prioritization of features helped us deliver a complex project on time and under budget. Stakeholder satisfaction increased by 45%.
Thoughts and perspectives on product management and operational excellence
Exploring how AI and machine learning are transforming workflow automation and what it means for operational efficiency.
Read More
Best practices for implementing role-based access control that protects sensitive data without hindering productivity.
Read More
Insights from successful government technology transformations and how to navigate complex stakeholder environments.
Read MoreLet's discuss how my expertise in product management and workflow systems can help your organization achieve operational excellence.